A1. The Internet is a cross-platform environment that supports the use of either a Macintosh or a PC. You may, however, find that some Internet Service Providers (ISPs) do not support both systems. In that case, you need to find an ISP that supports the hardware you have. (See below for more information on ISPs.)

If you are buying new equipment, the minimum equipment recommended is:

• PC: Pentium 133 MHz (or equivalent), 16 Mb ram, 28.8 modem
• Macintosh: Power Mac or Performa series, 8 Mb ram, 28.8 modem
  

If you already have equipment, you can usually complete classes with hardware having the following minimum specifications:

• PC: 486dx, 8 Mb ram, 14.4 modem
• Macintosh: LCIII, 8 Mb ram, 14.4 modem

 

Using this equipment will be a slower process, but it is possible to take the course.

It is also possible to use a computer lab, library, or commercial site such as a cafe or Kinko's. In any case, it is the student's responsibility to be sure the equipment you will use allows you to complete the required course work. 

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Q2. How do I know if the equipment will work?

A2.Whether you are using your own or someone else's equipment, you should be able to visit the following web site: http://www.wce.wwu.edu/sample

This site is a simulated class. Enter the conference area and post a comment to see if your system will interface with the WWW system as it is. Also, you can log onto the course web site from the computers in the Computer Labs on the SJCC campus to see if you can visit the site using the computers on our campus.

If you can do both of these things successfully, you will be able to take a cyber course.

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Q3.What software should I use?

A3.Many classes are designed for Netscape 3.0 or higher or MS Internet Explorer 3.0 or higher. If you are using a different browser, you can download either program for free at their web sites: http://www.netscape.com or http://www.microsoft.com .

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Q4.What if I don't have any e-mail or Internet experience?

A4.If you have never had experience with the Internet or e-mail, you can take a course in beginning computer systems at SJCC to become familiar with computers and the Internet. Then, you will be familiar with the terms used in an online class when you're ready to register for classes.

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A5.We recommend that you find a local Internet Service Provider (ISP). Our experience has shown that a local ISP will give you more support and in a more personal way than a large, national ISP. Also, ask other students to recommend ISPs in your area. Make sure that the ISP interacts with the online course you are interested in taking.

Make certain that the ISP can provide you with a Point-to-Point (PPP) connection.

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Q6.What are the faculty responsibilities in an online class environment?

A6. The basic responsibilities include the following ones:

• Be accessible.
• Help students understand the syllabus and assignments.
• Give students feedback on assignments.
• Give prompt responses (3 days) to e-mails and phone calls.
• Help students connect with the right people to solve technical problems

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Q7.What are the student responsibilities in an online class?

A7. The basic responsibilities include the following:

• Understand how to use the Internet and access e-mail
• Furnish and maintain necessary computer equipment (just as you furnish pens, books, etc.)
• Participate in the Internet conferencing on a regular basis
• Pursue successful completion of the class
• Contact the instructor or office if you need assistance

If you are having problems, don't overlook the obvious. Use the telephone to contact the instructor. If for some reason, you do not know how to contact the instructor, call the campus or the Division office to obtain the necessary information.

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Q8.How will I get my books, the syllabus, and other course materials?

A8.Once you decide to register for a class, drop by the campus Division office for an informational packet that tells you how to access the Internet site for your class how to order books, etc. They will also have a syllabus for each class being offered. The syllabus will contain information on how to contact the instructor if you have further questions.

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